Inputs & Insights

Both has carried out several projects for Nestlé. We developed their internal communication master plan, its adaptation to digital communication, as well as a comprehensive review of how to innovate their flows, channels and governance.

Strategy & Ideas

Both. People & Comms defined a strategy to improve employee engagement (eNPS), the one voice of the company and its different work centres, to upgrade its channels through a mapping of processes, uses and adherence and, finally, to make CI key in change processes.

Output & Performance

  • Initiatives to improve engagement (eNPS))
  • One voice organizacional con los empleados de corporativa, plantas (4.500 personas), y el hub digital en España con más de 800 empleados expat)
  • Organisational one voice with corporate employees, plants (4,500 people), and the digital hub in Spain with more than 800 expat employees.
    Audit of channels and adaptation to digital, participative and decentralised communication.
  • Definition of corporate storytelling.
  • Contribution of internal communication to cultural transformation.